For more information, click the following article number to view the article in the Microsoft Knowledge Base:ĩ74431 An update is available to improve the stability and reliability of Windows 7 and of Windows Server 2008 R2 To prevent this problem from reccurring, apply update 974431. If you do not have a Windows PE disc, start the computer by using a Windows 7, Windows Vista, or Windows Server 2008 installation DVD, and then start the computer in normal mode. To resolve this problem, start the computer by using a Windows Preinstallation Environment (Windows PE) disc for Windows 7. Therefore, if a desktop computer is configured to enter sleep mode when the power button is pressed, the computer actually enters hybrid sleep mode. This problem may also occur in a rare scenario in which the power goes off while the computer is entering hibernation.īy default, hybrid sleep is enabled on desktop computers. For example, you are running a Chinese, Korean, or Japanese version of Windows 7. The language version of the operating system that you are running is a double-byte character set (DBCS) language. The system is configured to enter hibernation or to enter hybrid sleep mode when the power button is pressed.
This problem occurs if the following conditions are true:ĭata Execution Prevention (DEP) is disabled either in the BIOS or in the operating system.
When you try to restart the computer, the startup process stops at a black screen. However, after the computer shuts down, it does not start again. For example, you hold down the power button for four seconds. You have a computer that is running a 32-bit version of Windows 7.
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